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    ContractsMystery Shopping Services for IELTS Test Centres
    Awarded contract

    Mystery Shopping Services for IELTS Test Centres

    Awarded
    £440k
    Published 3 Jun 2026

    Conduct mystery shopping compliance audits across British Council's global IELTS test centres to evaluate customer experience and security standards for UKVI-authorised exam facilities.

    🇬🇧United Kingdom· EnglandPublished 3 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £440k
    Published 3 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £440,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Education & Training
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    2 suppliers
    • LI
      LC INVESTIGATION LIMITED
    Lead contractor
  1. SL
    Serve Legal Limited
    Consortium partner
  2. Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    3 June 2026
    Awarded — no open tender advertised

    Brief

    The Governance & Compliance function is seeking a Mystery Shopper services provider to conduct compliance audits across the British Council's global network of IELTS test centres authorised by United Kingdom Visas and Immigration (UKVI). The provider will evaluate the customer experience and security procedures at exam centres, focusing on the application process, registration, and test attendance for both written and speaking tests. The selected provider will deliver comprehensive mystery shopping services to ensure consistent standards, compliance with regulations, and identification of any gaps in service delivery or security protocols across all IELTS centres worldwide.

    Track record

    19 awards · 19 winners
    Open field

    No single supplier dominates the field.

    In professional services, British Council has awarded 19 contracts to 19 suppliers.

    Who wins here
    1. Olaf&McAteer ltd1× · 5%
    2. LC INVESTIGATION LIMITED1× · 5%
    3. Omnicom Media Group Europe Limited1× · 5%
    4. CVENT EUROPE LTD1× · 5%
    5. Travel-sea International Services & Consultancy Limited1× · 5%
    6. Guru Online Hong Kong Limited1× · 5%

    +13 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0689fe

    Your fit

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    BC
    Buyer
    British Council
    Sector
    Education & Training