BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsMystery Shopping Services for IELTS Test Centres
    Awarded contract

    Mystery Shopping Services for IELTS Test Centres

    Awarded
    £440k
    Published 3 Jun 2026

    Conduct mystery shopping compliance audits across British Council's global IELTS test centres to evaluate customer experience and security standards for UKVI-authorised exam facilities.

    🇬🇧United Kingdom· EnglandPublished 3 Jun 2026· 2 months agoviaFind a Tender
    Awarded
    £440k
    Published 3 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £440,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Education & Training
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    2 suppliers
    • LI
      LC INVESTIGATION LIMITED
    Lead contractor
  1. SL
    Serve Legal Limited
    Consortium partner
  2. Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    3 June 2026
    Awarded — no open tender advertised

    Brief

    The Governance & Compliance function is seeking a Mystery Shopper services provider to conduct compliance audits across the British Council's global network of IELTS test centres authorised by United Kingdom Visas and Immigration (UKVI). The provider will evaluate the customer experience and security procedures at exam centres, focusing on the application process, registration, and test attendance for both written and speaking tests. The selected provider will deliver comprehensive mystery shopping services to ensure consistent standards, compliance with regulations, and identification of any gaps in service delivery or security protocols across all IELTS centres worldwide.

    Track record

    12 awards · 12 winners
    Open field

    No single supplier dominates the field.

    In professional services, British Council has awarded 12 contracts to 12 suppliers.

    Who wins here
    1. Olaf&McAteer ltd1× · 8%
    2. LC INVESTIGATION LIMITED1× · 8%
    3. Travel-sea International Services & Consultancy Limited1× · 8%
    4. Guru Online Hong Kong Limited1× · 8%
    5. Asiatic Experiential Marketing Ltd.1× · 8%
    6. Alvarez Lievano Laserna1× · 8%

    +6 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

    More from British Council

    4 listingsView all →
    Transport & Logistics🇬🇧United Kingdom

    Storage and Labour Services for Exam Materials in Kuwait

    British Council seeks a warehouse storage and labour services supplier in Kuwait to support exam materials distribution for IELTS and other UK qualifications.

    est.£130,000British Council
    Published 12 Aug 2026
    AwardedProfessional Services🇬🇧United Kingdom

    Events Management Services in Libya

    Procurement for a strategic events management partner to oversee complete event portfolio logistics and delivery in Libya while achieving cost savings and service consistency.

    British Council
    Published 12 Aug 2026
    IT & Software🇬🇧United Kingdom

    MOOC Hosting Platform for Study UK Online Courses

    Provide a MOOC hosting platform for Study UK with capacity for 6,000+ learners per course, interactive content tools, and built-in marketing promotion.

    est.£270,000British Council
    Published 12 Aug 2026
    Professional Services🇬🇧United Kingdom

    Youth Ambassador Program - Implementing Partner for E-Governance District Delivery Bangladesh

    British Council seeks an implementing partner to manage youth ambassador recruitment, training, and community engagement across three Bangladesh districts for an E-Governance project in 2026-27.

    est.£100,000British Council
    Published 11 Aug 2026

    Open in Education & Training

    4 open listingsView all →
    Education & Training🇬🇧United Kingdom

    Leadership Development Programme

    Deliver an 18-month modular leadership development programme for 13 cohorts focused on building accountable leadership behaviours and improving organisational performance.

    est.£125,000PLYMOUTH COMMUNITY HOMES
    Published 15 Aug 2026
    Education & Training🇬🇧United Kingdom

    Walsall Connected - Digital and Financial Inclusion Support Service

    Walsall Connected delivers digital, social, and financial inclusion support across five localities to help residents access services and build community connections.

    est.£995,000WALSALL COUNCIL
    Published 14 Aug 2026
    Education & Training🇮🇪Ireland

    Master's Level Digital IC Design Professional Development Module

    Advanced master's-level professional development training in digital integrated circuit design for experienced IC design engineers.

    MIDAS Electronic Systems Skillnet
    Published 14 Aug 2026
    OpenEducation & Training🇬🇧United Kingdom

    Police Degree Apprenticeship Programme Provider Wanted

    Greater Manchester Police seeks a Higher Education Institution to jointly deliver a Police Constable Degree Apprenticeship programme through a competitive selection process.

    est.£22,700,000GREATER MANCHESTER COMBINED AUTHORITY
    Published 14 Aug 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0689fe
    BC
    Buyer
    British Council
    Sector
    Education & Training