24/7 Ergonomic Chair Supply and Support Services Framework

Network Rail seeks a single national supplier to establish a framework for supplying, delivering, installing, and maintaining 24/7 rated ergonomic chairs for employees who work extended shifts at Visual Display Unit equipment. The successful supplier will provide an end-to-end solution including a managed core catalogue of up to four standardized chair models (standard 24/7 chair, enhanced model, musculoskeletal disorder variant, and bariatric option), national delivery and free installation on larger orders, annual maintenance and warranty repair services, asset management and reporting via Oracle iProcurement, and responsible removal and recycling of redundant chairs. All chairs must comply with BS 5459-2 (or ISO equivalent) and achieve FIRA FS 055 certification, accommodate users from 5th percentile female to 95th percentile male, feature intuitive controls, offer minimum 5-year 24/7 warranty, and be sourced ethically with full manufacturing traceability and strong circular economy practices. The framework will be established on NR1 (MT) Goods and Non Construction Services terms for an initial 5-year period starting June 2027, with controlled pricing and optional extensions. Suppliers must demonstrate ISO 14001 or equivalent environmental management systems and Modern Slavery Act compliance.