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    ContractsUX Lab Support and Maintenance Services
    Awarded contract

    UX Lab Support and Maintenance Services

    Awarded
    £44.7k
    Published 16 Jun 2026

    Crown Commercial Services framework contract to provide comprehensive support and maintenance services for DVLA's UX Lab.

    🇬🇧United KingdomPublished 16 Jun 2026· 2 months agoviaContracts Finder
    Awarded
    £44.7k
    Published 16 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £44,715
      Pounds sterling
    • Tender closed
      18 May 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • BO
      BOXXE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    16 Jun 2026Today18 May 2026

    Brief

    This contract, awarded through the Crown Commercial Services framework, covers ongoing support and maintenance services for the Driver and Vehicle Licensing Agency's (DVLA) User Experience (UX) Laboratory. The successful supplier will be responsible for ensuring the UX Lab remains operational and effective, providing technical support, system maintenance, and any necessary updates to support the agency's user experience research and testing activities. This is a continuation of essential services that enable DVLA to conduct usability testing and gather user feedback to improve digital services.

    Track record

    12 awards · 11 winners
    Open field

    No single supplier dominates the field.

    In it software, DVLA DRIVER VEHICLE LICENSING AGENCY has awarded 12 contracts to 11 suppliers.

    Who wins here
    1. PHOENIX SOFTWARE LTD2× · 17%
    2. Kyndryl UK Ltd1× · 8%
    3. BOXXE LIMITED1× · 8%
    4. MICROSOFT LIMITED1× · 8%
    5. SOFTCAT PLC1× · 8%
    6. BESA PUBLICATIONS LIMITED1× · 8%

    +5 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    2d55237f-5f21-40ad-8435-16572418ca66-902339
    DD
    Buyer
    DVLA DRIVER VEHICLE LICENSING AGENCY
    Sector
    IT & Software