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    ContractsIT Services Contract for ITSM Platform Development and Support
    Closed contract

    IT Services Contract for ITSM Platform Development and Support

    Contract value
    CZK 21.2m
    Closed 16 Jun 2025

    The purpose of this public procurement contract is to deliver a unified platform and solution for modern IT Service Management (ITSM) processes. Key components of the contract include: - Provision of licenses with maintenance for users specified in Appendix 1 of the binding contract proposal (Secti

    🇨🇿Czech RepublicPublished 7 May 2025· 1 years agoviaTED
    Contract value
    CZK 21.2m
    Closed 16 Jun 2025
    Tender deadline passed on 16 Jun 2025.

    Decision brief

    4 fields
    • Contract value
      est.CZK 21,159,000
      CZK
    • Tender closed
      16 Jun 2025
      1 years ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇨🇿Czech Republic

    Lifecycle

    Closed

    Tender closed on 16 Jun 2025. Awaiting award.

    7 May 2025Today16 Jun 2025

    Brief

    The purpose of this public procurement contract is to deliver a unified platform and solution for modern IT Service Management (ITSM) processes. Key components of the contract include: - Provision of licenses with maintenance for users specified in Appendix 1 of the binding contract proposal (Section 4.3 Performance Requirements). - An option to request an increase in the number of licenses and their maintenance by up to 50% of the cost of the licenses provided with the ITSM delivery, under the conditions outlined in Article 3.1.3 of the binding contract proposal. - Provision of support, operation, and development services. The delivery of the ITSM will be divided into the following phases: 1. Project Initiation 2. Implementation Analysis 3. Implementation of the ITSM Solution 4. Verification of ITSM Platform Parameters 5. Pilot Operation Support, operation, and development services for ITSM will include: - Fixed performance services - SF1 - Regular operation services - SF2 - Corrective support services - SF3 - Preventive support services - SF4 - User support - Performance-based services based on ordered services - SO1 - Development services - SO2 - Minor development - SO3 - Expert services.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, MINISTRY OF AGRICULTURE has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. FITIO PLATFORM SRO1× · 50%
    2. Fitio Platform s.r.o.1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    297604-2025

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    Buyer
    MINISTRY OF AGRICULTURE
    Sector
    IT & Software