Water Saving Devices and Flow Regulators Supply Framework

United Utilities is establishing a framework agreement to supply, manage, and deliver water efficiency devices and flow regulators across the North West. This opportunity supports the company's water demand reduction targets for the 2025-2030 (AMP8) and 2030-2035 (AMP9) investment periods, helping reduce household water consumption and non-household business demand. The framework is divided into two lots: Lot 1 requires supply of water efficiency devices, order fulfilment services, and a branded online platform for customer surveys and ordering; Lot 2 requires supply of flow regulators in specified sizes and flow rates. Successful suppliers must provide high-quality, compliant products with reliable delivery, flexible scaling to match demand changes, secure stock management, robust supply chain resilience, and effective customer support. Key requirements include regulatory approvals, quality assurance evidence, secure data handling, accurate reporting, and the ability to adapt to evolving programme volumes and priorities. The framework aims to deliver cost-effective water efficiency solutions at scale while maintaining supply continuity and enhancing customer experience.