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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsQuery Management System for Improved Customer Service
    Awarded contract

    Query Management System for Improved Customer Service

    Awarded
    £211.2k
    Published 4 Nov 2025

    The Cabinet Office is seeking a query management system to streamline operations and reduce the workload of teams. This system will enable staff to concentrate on more complex customer issues, thereby enhancing response times and overall service quality. Suppliers are invited to provide solutions th

    🇬🇧United KingdomPublished 4 Nov 2025· 12 months agoviaContracts Finder
    Awarded
    £211.2k
    Published 4 Nov 2025

    Decision brief

    4 fields
    • Contract value
      est.£211,242
      Pounds sterling
    • Tender closed
      8 Aug 2023
      3 years ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • FR
      FRESHWORKS INC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 12 months ago.

    4 Nov 2025Today8 Aug 2023

    Brief

    The Cabinet Office is seeking a query management system to streamline operations and reduce the workload of teams. This system will enable staff to concentrate on more complex customer issues, thereby enhancing response times and overall service quality. Suppliers are invited to provide solutions that can effectively manage customer queries, improve efficiency, and support better customer interactions. The contract value is £211,242, and the deadline for submissions is August 8, 2023. For more details, please visit the [Contracts Finder](https://www.contractsfinder.service.gov.uk/notice/21ffe936-fc84-46be-9da4-af938156366a). The contract has been awarded to Freshworks Inc.

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    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    21ffe936-fc84-46be-9da4-af938156366a

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    Buyer
    CABINET OFFICE
    Sector
    IT & Software