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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsMicrosoft Dynamics 365 CRM Configuration and Modernisation Support
    Awarded contract

    Microsoft Dynamics 365 CRM Configuration and Modernisation Support

    Awarded
    £59.5k
    Published 4 Sept 2026

    CWC seeks a Dynamics 365 expert to modernise their CRM platform and integrate with their Cirrus CxOne omnichannel solution through regular on-site engagement.

    🇬🇧United Kingdom· West MidlandsPublished 4 Sept 2026· 2 months agoviaFind a Tender
    Awarded
    £59.5k
    Published 4 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £59,500
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Suppliers

    1 supplier
    • SD
      STRATEGIC DIGITAL SOLUTIONS LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    4 September 2026
    Awarded — no open tender advertised

    Brief

    CWC is seeking an experienced partner to provide strategic guidance and development support for their Dynamics 365-based CRM solution, which is built on the IPSSMD platform. The successful supplier will help modernise and enhance the platform while ensuring seamless system integration with third-party applications, particularly CWC's Omnichannel solution Cirrus CxOne. Key requirements include deep expertise in Dynamics 365 configuration, third-party application integration, and omnichannel solutions. The supplier must be prepared to attend regular on-site meetings with stakeholders to ensure effective collaboration and project delivery. This is an ideal opportunity for a Microsoft partner with proven experience in CRM modernisation and complex system integrations.

    Track record

    10 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In it software, WOLVERHAMPTON CITY COUNCIL has awarded 10 contracts to 8 suppliers.

    Who wins here
    1. STRATEGIC DIGITAL SOLUTIONS LIMITED2× · 20%
    2. Brightly Software Limited2× · 20%
    3. Blackburn IT Services (Trading as bbits)1× · 10%
    4. MICROSOFT LIMITED1× · 10%
    5. Exponential-e Limited1× · 10%
    6. vision pro software limited1× · 10%

    +2 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f1fb

    Your fit

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    This went to STRATEGIC DIGITAL SOLUTIONS LIMITED. Sonar reads WOLVERHAMPTON CITY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    WC
    Buyer
    WOLVERHAMPTON CITY COUNCIL
    Sector
    IT & Software