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    ContractsBereavement Management and Customer Relationship System for Lake View Bereavement Centre
    Awarded contract

    Bereavement Management and Customer Relationship System for Lake View Bereavement Centre

    Status
    Awarded
    Published 1 Oct 2026

    East Cambridgeshire District Council seeks a supplier to deliver and implement a complete Bereavement Management and Customer Relationship system for Lake View Bereavement Centre, including scheduling, cremation/burial management, memorials, finance, and a Funeral Director Portal.

    🇬🇧United Kingdom· East of EnglandPublished 1 Oct 2026· 6 days agoviaFind a Tender
    Status
    Awarded
    Published 1 Oct 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Suppliers

    1 supplier
    • GN
      GSS (NI) Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 6 days ago.

    1 October 2026
    Awarded — no open tender advertised

    Brief

    East Cambridgeshire District Council is seeking an experienced supplier to provide a comprehensive Bereavement and Customer Relationship Management (CRM) Solution for Lake View Bereavement Centre. The contract includes the provision, installation, configuration, and staff training of an integrated system to manage all aspects of bereavement services. The solution must support key functions including: diary scheduling and appointment management, cremation and burial records, memorial management, financial administration and billing, comprehensive reporting and analytics, and a dedicated Funeral Director Portal for external partners. Suppliers should demonstrate experience in bereavement sector software, strong implementation capabilities, and the ability to provide ongoing technical support and system maintenance.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, East Cambridgeshire District Council has awarded 1 contract to 1 supplier.

    Who wins here
    1. GSS (NI) Limited1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077e62

    Your fit

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    This went to GSS (NI) Limited. Sonar reads East Cambridgeshire District Council's work like this against your business — who holds it, and whether you could compete or partner next time.

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    EC
    Buyer
    East Cambridgeshire District Council
    Sector
    IT & Software