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    ContractsAmazon Connect Platform License
    Awarded contract

    Amazon Connect Platform License

    Awarded
    £738k
    Published 14 Jul 2026

    RBKC has awarded a 36-month service contract to Amazon Web Services for the supply of Amazon Connect platform licenses via G-Cloud 14 framework.

    🇬🇧United KingdomPublished 14 Jul 2026· 1 months agoviaContracts Finder
    Awarded
    £738k
    Published 14 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £738,000
      Pounds sterling
    • Tender closed
      30 Jun 2026
      2 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • AW
      Amazon Web Service
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    14 Jul 2026Today30 Jun 2026

    Brief

    The Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to Amazon Web Services for the delivery and implementation of Amazon Connect platform licenses. This 36-month contract was procured through a Direct Award using the G-Cloud 14 Lot 2 Framework agreement. Amazon Connect is a cloud-based contact center solution that enables organizations to set up customer contact centers quickly and easily. The contract covers the provision of platform licenses to support RBKC's customer service and communication operations.

    Track record

    12 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In it software, ROYAL BOROUGH OF KENSINGTON AND CHELSEA has awarded 12 contracts to 8 suppliers.

    Who wins here
    1. Change Network Limited2× · 17%
    2. PRICEWATERHOUSECOOPERS LLP2× · 17%
    3. PHOENIX SOFTWARE LTD2× · 17%
    4. Amazon Web Service2× · 17%
    5. NCC Group1× · 8%
    6. Abavus Ltd.1× · 8%

    +2 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Amazon Connect Implementation Service Contract

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    Amazon Connect Platform Licence

    RBKC has awarded a 36-month Service Contract to Amazon Web Services for Amazon Connect platform licence delivery via G-Cloud 14.

    £738,000ROYAL BOROUGH OF KENSINGTON AND CHELSEA
    Published 14 Jul 2026

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    Microsoft 365, AI and Intelligent Automation Framework Agreement

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    8eeb4dd7-35dc-4a24-a597-4cfb15ff8be4-906070
    RB
    Buyer
    ROYAL BOROUGH OF KENSINGTON AND CHELSEA
    Sector
    IT & Software