Small Business Employment Academy - Customer Facing Roles Training Delivery

Derry City and Strabane District Council's Labour Market Partnership (DSLMP) is seeking qualified organizations to deliver a Customer Facing Small Business Employment Academy for 2025/26. This is a tender opportunity to provide comprehensive training and support services that prepare residents for employment in customer-facing positions within local small businesses, including retail, hospitality, restaurants, guest houses, and call centres. The academy must deliver recognized qualifications alongside wraparound support services tailored to individual barriers and needs, ensuring participants are skilled, confident, and job-ready. The successful tenderer will work with DSLMP to address the Skilled Labour Supply theme and improve local employability outcomes and labor market conditions. All submissions must be made through etendersNI via the Call for Tender portal; no alternative submission methods are accepted. Applicants should review the full Call for Tender documentation for detailed specifications, requirements, and evaluation criteria.