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    ContractsAlarm Receiving Centre and Customer Management System for Telecare Service
    Open tender

    Alarm Receiving Centre and Customer Management System for Telecare Service

    Contract value
    £300k
    Published 25 Aug 2026

    Portsmouth City Council seeks an integrated Alarm Receiving Centre and customer management system for its 1,000-customer Safe at Home Telecare Service, handling approximately 3,650 calls monthly.

    🇬🇧United Kingdom· South EastPublished 25 Aug 2026· 2 months agoviaFind a Tender
    Contract value
    £300k
    Published 25 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £300,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South East

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    25 August 2026
    Open tender · no closing date published

    Brief

    Portsmouth City Council's Safe at Home Telecare Service is seeking a combined Alarm Receiving Centre (ARC) and customer management system to support its in-house telecare monitoring service. The service currently serves approximately 1,000 customers using SIM-operated Chiptech SEVEN base units with Pearl/Pearl Advanced pendants, along with various peripheral equipment including smoke detectors, carbon monoxide detectors, epilepsy monitors, door and bed exit monitors, and GPS devices. The service receives an average of 3,650 calls per month and requires: (1) an ARC solution for professional alarm monitoring and response coordination; (2) a customer management system with licences for approximately 8 in-house officers to access and update customer records; and (3) comprehensive reporting capabilities including call answering times, call volume, nature of calls and actions taken, disconnections, and no activity alerts. Portsmouth City Council welcomes supplier input on market solutions, best practices, and opportunities to optimise call volumes and service delivery. Suppliers are encouraged to provide market information and innovation proposals to inform the development of a high-quality specification.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In healthcare medical, PORTSMOUTH CITY COUNCIL has awarded 1 contract to 1 supplier.

    Who wins here
    1. ALLIANCE HEALTHCARE (DISTRIBUTION) LIMITED1× · 100%

    Across healthcare medical, the most active winners are URTICA SP Z O O, SALUS INTERNATIONAL SP Z O O, NHS SUPPLY CHAIN COORDINATION LIMITED NHSSC SCCL — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ebd9

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    Buyer
    PORTSMOUTH CITY COUNCIL
    Sector
    Healthcare & Medical