Out of Hours and Emergency Call Answering Services – Limerick City and County Council

Limerick City and County Council seeks a qualified service provider to operate out of hours and emergency call answering services. The service will handle incoming calls during specified times including: weekday evenings from 5pm to 9am, full 24-hour coverage on weekends and bank holidays, full 24-hour coverage on days when the council is closed, daytime hours during extraordinary events requiring council closure, and emergency situations including severe weather events, major emergencies, and telephone system failures occurring at any time. The successful supplier will need to establish professional call handling procedures, maintain adequate staffing levels across all required time periods, and ensure reliable service continuity for urgent council-related matters. Interested vendors should be experienced in emergency services dispatch, customer service, and managing high-volume call centers with trained operators.