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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsOut of Hours and Emergency Call Answering Services – Limerick City and County Council
    Awarded contract

    Out of Hours and Emergency Call Answering Services – Limerick City and County Council

    Awarded
    185.3k
    Published 19 Jun 2026

    Tender opportunity for provision of out of hours and emergency telephone answering services for Limerick City and County Council, operating on weeknights, weekends, bank holidays, and during emergencies.

    🇮🇪IrelandPublished 19 Jun 2026· 4 months agoviaTED
    Awarded
    185.3k
    Published 19 Jun 2026

    Decision brief

    4 fields
    • Contract value
      185,300currency not stated
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    1 supplier
    • KA
      Key Answering Systems Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    19 June 2026
    Awarded — no open tender advertised

    Brief

    Limerick City and County Council seeks a qualified service provider to operate out of hours and emergency call answering services. The service will handle incoming calls during specified times including: weekday evenings from 5pm to 9am, full 24-hour coverage on weekends and bank holidays, full 24-hour coverage on days when the council is closed, daytime hours during extraordinary events requiring council closure, and emergency situations including severe weather events, major emergencies, and telephone system failures occurring at any time. The successful supplier will need to establish professional call handling procedures, maintain adequate staffing levels across all required time periods, and ensure reliable service continuity for urgent council-related matters. Interested vendors should be experienced in emergency services dispatch, customer service, and managing high-volume call centers with trained operators.

    Track record

    9 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In professional services, Limerick City and County Council has awarded 9 contracts to 9 suppliers.

    Who wins here
    1. The GrooveYard1× · 11%
    2. Blast Events LTD1× · 11%
    3. Mason Advisory Limited1× · 11%
    4. Marie Keating Photography1× · 11%
    5. Anu Change1× · 11%
    6. DigitalWell Ireland Ltd1× · 11%

    +3 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, PROMAR INTERNATIONAL — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    422865-2026

    Your fit

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    LC
    Buyer
    Limerick City and County Council
    Sector
    Professional Services