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    ContractsVoicescape Collections and Payment Integration License
    Awarded contract

    Voicescape Collections and Payment Integration License

    Awarded
    £45k
    Published 20 Jul 2026

    Annual software license for SMS and email debt collection and payment integration system for council tax, business rates, and related arrears management.

    🇬🇧United Kingdom· East of EnglandPublished 20 Jul 2026· 3 months agoviaFind a Tender
    Awarded
    £45k
    Published 20 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £45,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Suppliers

    1 supplier
    • VO
      VOICESCAPE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    20 July 2026
    Awarded — no open tender advertised

    Brief

    Annual software license for Voicescape Collections & Payment Integration platform, enabling councils to communicate with residents in debt arrears through SMS and email messaging channels. The system supports council tax, business rates, and sundry debt collection activities, as well as take-up campaigns for services and payments. The solution provides integrated payment processing and debt management capabilities, allowing local authorities to efficiently contact and manage payment arrangements with residents across multiple communication channels.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, Great Yarmouth Borough Council has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. CIVICA UK LIMITED1× · 33%
    2. Concerto Support Services1× · 33%
    3. VOICESCAPE LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06cedd

    Your fit

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    This went to VOICESCAPE LIMITED. Sonar reads Great Yarmouth Borough Council's work like this against your business — who holds it, and whether you could compete or partner next time.

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    GY
    Buyer
    Great Yarmouth Borough Council
    Sector
    IT & Software