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    ContractsStudent Wellbeing Support Service (Out of Hours)
    Awarded contract

    Student Wellbeing Support Service (Out of Hours)

    Status
    Awarded
    Published 27 May 2026

    Provide free, immediate mental health support to students outside business hours, including crisis intervention, available by telephone and text with qualified counsellors and language assistance.

    🇬🇧United Kingdom· EnglandPublished 27 May 2026· 4 months agoviaFind a Tender
    Status
    Awarded
    Published 27 May 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Education & Training
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • HA
      HEALTH ASSURED LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    27 May 2026
    Awarded — no open tender advertised

    Brief

    This service provides mental health and wellbeing support for university students outside standard operating hours. The service will operate from 4:30pm to 8:30am (including weekends and weekdays) and must include crisis support capabilities. Key requirements: The service must be free to access, respond within one minute, provide immediate telephone and text support from BACP-qualified counsellors (level 4 or above), and not use triage systems. The provider must offer language support in Hindi, Nigerian, and Nepalese for non-native English speakers. Safeguarding procedures must be in place for children and vulnerable adults, with risk assessment and escalation protocols for high-risk situations. The service must verify that only eligible university students access the support. Interested suppliers should detail their verification methods and available options. Counsellor supervision must meet BACP recommendations.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In this category, UNIVERSITY OF WORCESTER has awarded 1 contract to 1 supplier.

    Who wins here
    1. HEALTH ASSURED LTD1× · 100%

    Across this category, the most active winners are CARE LINE HOMECARE LIMITED, SPRINGFIELD HOME CARE SERVICES LIMITED, Roche Diagnostics Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-060497

    Your fit

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    UW
    Buyer
    UNIVERSITY OF WORCESTER
    Sector
    Education & Training