Maintenance and Support for Wisdom and Kofax Systems

This contract provides ongoing maintenance and technical support for two critical business applications: Wisdom and Kofax. These systems form the backbone of the organization's Electronic Document and Records Management (EDRM) infrastructure and document capture capabilities. The successful supplier will be responsible for ensuring system availability, performance, and reliability, providing technical assistance to end users, managing software updates and patches, and supporting the organization's document management and records retention processes. This is an essential service contract for organizations that depend on efficient document handling and compliance with records management requirements.