Understanding Consumer Experience When Switching Broadband Providers

This research opportunity seeks a qualified supplier to conduct quantitative consumer research examining how customers experience switching or renewing their fixed broadband services. The research should explore both standalone broadband services and bundled packages (e.g., broadband combined with phone, television, or other services). The study aims to gather data-driven insights into consumer pain points, satisfaction levels, decision-making processes, and experiences throughout the switching or renewal journey. Suppliers should propose robust quantitative research methodologies such as surveys, statistical analysis, or other quantitative approaches to capture representative consumer feedback and measurable outcomes.