BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsUnderstanding Consumer Experience When Switching Broadband Providers
    Awarded contract

    Understanding Consumer Experience When Switching Broadband Providers

    Awarded
    £55.4k
    Published 14 Sept 2026

    Conduct quantitative consumer research to understand experiences and challenges when switching or renewing fixed broadband services.

    🇬🇧United KingdomPublished 14 Sept 2026· 4 weeks agoviaContracts Finder
    Awarded
    £55.4k
    Published 14 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £55,433
      Pounds sterling
    • Tender closed
      17 Aug 2026
      1 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • CR
      Critical Research Ltd.
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 weeks ago.

    14 Sept 2026Today17 Aug 2026

    Brief

    This research opportunity seeks a qualified supplier to conduct quantitative consumer research examining how customers experience switching or renewing their fixed broadband services. The research should explore both standalone broadband services and bundled packages (e.g., broadband combined with phone, television, or other services). The study aims to gather data-driven insights into consumer pain points, satisfaction levels, decision-making processes, and experiences throughout the switching or renewal journey. Suppliers should propose robust quantitative research methodologies such as surveys, statistical analysis, or other quantitative approaches to capture representative consumer feedback and measurable outcomes.

    Track record

    11 awards · 11 winners
    Open field

    No single supplier dominates the field.

    In professional services, OFCOM has awarded 11 contracts to 11 suppliers.

    Who wins here
    1. Navigator Insight (Formally Blue Marble Research)1× · 9%
    2. Accenture (UK) Ltd1× · 9%
    3. Yonder Consulting1× · 9%
    4. Critical Research Ltd.1× · 9%
    5. CVENT EUROPE LTD1× · 9%
    6. Magenta Research Ltd1× · 9%

    +5 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

    More from OFCOM

    4 listingsView all →
    AwardedProfessional Services🇬🇧United Kingdom

    Tax Advisory Services for Ofcom

    Ofcom requires professional tax advisory services for annual corporation tax returns and ad-hoc support on VAT, import/export, and other tax matters, estimated at 15 hours per year.

    £54,993OFCOM
    Published 7 Oct 2026
    AwardedMedia & Communications🇬🇧United Kingdom

    Network Switches for Manchester and Warrington Office Expansion

    Procurement for CISCO network switches to support office expansion in Manchester and Warrington locations.

    OFCOM
    Published 7 Oct 2026
    OpenIT & Software🇬🇧United Kingdom

    Ofcom Skilled Persons Service Provider Engagement

    Ofcom is conducting market engagement to identify experienced suppliers for delivering Skilled Persons reports under the Online Safety Act.

    OFCOM
    Published 29 Sept 2026
    AwardedFinancial Services🇬🇧United Kingdom

    Actuarial and Pensions Consultancy Services (2025-26)

    Consulting services for pensions and actuarial advice available through a call-off arrangement for 2025-26.

    OFCOM
    Published 24 Sept 2026

    Open in Professional Services

    4 open listingsView all →
    Professional Services🇬🇧United Kingdom

    Pre-Employment Background Checks Service

    CPI is seeking a pre-employment background check provider with an online portal to manage diverse verification services including DBS, employment history, and financial checks.

    est.£30,000CENTRE FOR PROCESS INNOVATION LIMITED
    Published 12 Oct 2026
    Professional Services🇬🇧United Kingdom

    Out of Hours Emergency Call Handling Service

    Connexus is recruiting an experienced out of hours call centre provider to handle emergency repairs for social housing customers outside normal business hours.

    Connexus Homes Limited
    Published 12 Oct 2026
    Professional Services🇮🇪Ireland

    Engineering Consultancy Services for Carrickmacross Inner Link Road Project

    Monaghan County Council seeks engineering consultancy services to design the 2.2km Carrickmacross Inner Link Road, including new connections, junction upgrades, and active travel infrastructure.

    est.€60,000MONAGHAN COUNTY COUNCIL
    Published 12 Oct 2026
    Professional Services🇬🇧United Kingdom

    Consultant Services for Social Housing Provider Registration

    Cambridge City Council is hiring a consultant to help two not-for-profit landlords obtain registered provider status with the Regulator of Social Housing.

    CAMBRIDGE CITY COUNCIL
    Published 12 Oct 2026
    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    24527d03-8cc6-4d86-a5e1-d249519a7139-913898

    Your fit

    Could you win the next one?

    This went to Critical Research Ltd.. Sonar reads OFCOM's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    OF
    Buyer
    OFCOM
    Sector
    Professional Services